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Connecting to a network or staying connected.
Your terminal connects to mobile networks in order to process transactions and do other functions, such as download software updates. To achieve this, your terminal uses a specially configured SIM card, similar to the one in your mobile phone. Please note that you must only use the SIM card that was supplied along with your terminal for this purpose. Other SIM cards will be unable to connect to CabCard's secure servers.
Your terminal is configured, by default, to connect automatically to the mobile network with the strongest and best quality signal. For example, if you're in an area with strong O2 coverage, but poor Vodafone coverage, your terminal will select the O2 network. This mode of operation is known as automatic network selection. We recommend that you use this mode as much as possible.
Occasionally, it can be helpful to temporarily configure your terminal to use manual network selection. For example, there may be a problem with one of the networks in your area. In this case, you can force your terminal to only connect to the network which you specify, using manual selection of a GPRS network.
The instructions below are for the latest version of the terminal software. Please note that this functionality is not available on older versions of our terminal software. Please contact support if you cannot follow these steps.
We are aware of an issue affecting application versions 220.127.116.11 and 18.104.22.168 which causes the terminal to lose its network connection after a period of inactivity. While we work on a fix for this, the easiest way to resolve the problem is to simply reboot the terminal.
Alternatively, you can reconnect without rebooting using the following procedure:
Software updates and terminal settings
When you turn on your terminal, it will automatically check for available updates. If an update is available, a green downwards arrow () icon will be displayed in the top notification bar at the right hand side.
To manually check whether an update is available, press the up arrow () and select the "REMOTE UPDATE" option.
From the READY screen, press the up arrow () and select the "REMOTE UPDATE" option.
If an update is available, the terminal will begin downloading it. The screen will display the size of the update file, and a progress indicator.
After the file has been downloaded, the terminal will beep and the screen will show the message "Successful update. Please restart". Restart the terminal using the power key () to complete the update process.
With the terminal turned off, simultaneously press the the power key () and the down arrow key (). The screen will show a "SYSTEM MODE" menu. Use the arrow keys to navigate to the "INFO VERSION", which should already be highlighted, and press the green key () to select it.
Use the down arrow key () to scroll the information until you see the entry marked "OPA". Below this heading, you will see the entry "AP VER", alongside which a version number will be displayed, for example "22.214.171.124". This is the version number of the payment application running on your terminal.
To return the terminal to normal functionality, press the the power key () to turn off the terminal. You can then turn on the terminal as normal.
Battery drain is mostly caused by the terminal's on-screen display, and network interactions (e.g. transactions).
To reduce your battery usage, we recommend turning on power saving mode, which will cause the backlight of your terminal's display to turn off after a timeout period (the default timeout is 30 seconds).
To turn on power saving mode, use the following procedure:
If your terminal displays the message "Welcome", it is set to operate in "Bluetooth" mode. The normal mode of operation is "Standalone" mode, which is recommended for most users.
To revert to the Standalone operating mode, please use the following procedure:
Please contact our UK based support team. We're available 24/7 to to answer your calls. We endeavour to respond to all email enquiries within 24 hours, although at weekends and holidays this may take longer.