Terminal Support

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Connectivity

Connecting to a network or staying connected.

4 answers

Your terminal connects to mobile networks in order to process transactions and do other functions, such as download software updates. To achieve this, your terminal uses a specially configured SIM card, similar to the one in your mobile phone. Please note that you must only use the SIM card that was supplied along with your terminal for this purpose. Other SIM cards will be unable to connect to CabCard's secure servers.

Your terminal is configured, by default, to connect automatically to the mobile network with the strongest and best quality signal. For example, if you're in an area with strong O2 coverage, but poor Vodafone coverage, your terminal will select the O2 network. This mode of operation is known as automatic network selection. We recommend that you use this mode as much as possible.

Occasionally, it can be helpful to temporarily configure your terminal to use manual network selection. For example, there may be a problem with one of the networks in your area. In this case, you can force your terminal to only connect to the network which you specify, using manual selection of a GPRS network.

Please note that this functionality is not available on older versions of our terminal software. Please contact support if you cannot follow these steps.

  1. Turn the terminal on using the power key ().
  2. When the screen shows the message "Connecting. Please wait or press 'X' to configure", press the red key ().
  3. The screen will now show the message "INIT FAILED". Press the up arrow () to show the user menu.
  4. Use the down arrow () to highlight the option "GSM NETWORK" and press the green key () to select it.
  5. Use the down arrow () to highlight the option "MODE: AUTOMATIC" and press the green key () to select it.
  6. The terminal will now search for the available mobile networks in your area. Use the arrow keys ( and ) to select an available network. We usually recommend O2 or Vodafone if available. Then press the green key () to confirm your selection.
  7. Once you have selected a network, the terminal will attempt to connect to it, and if successful, the message "Connection Succeeded" will be displayed on the screen. If the connection fails, please try another network.
  8. You can press the red key () to return to the user menu. You should now reboot the terminal using the power key (). When the terminal restarts, it should connect to your manually selected network.
  9. Please note that we recommend you should only use the manual network selection mode as a temporary solution. After a short period (we recommend one day), you should put your terminal back into automatic selection mode.
  1. From the "READY" screen, press the up arrow () to show the user menu.
  2. Use the down arrow () to highlight the option "GSM NETWORK" and press the green key () to select it.
  3. Use the down arrow () to highlight the option "MODE: MANUAL" and press the green key () to select it.
  4. You should now reboot the terminal using the power key (). When the terminal restarts, it should connect to an automatically selected network.

We are aware of an issue affecting application versions 1.3.0.3 and 1.3.0.2 which causes the terminal to lose its network connection after a period of inactivity. While we work on a fix for this, the easiest way to resolve the problem is to simply reboot the terminal.

Alternatively, you can reconnect without rebooting using the following procedure:

  1. Press the up arrow () to show the user menu.
  2. Use the down arrow () to highlight the option "SETTINGS" and press the green key () to select it, then select the option "GSM NETWORK" and press the green key () to select it.
  3. Use the down arrow () to highlight the option "MODE" and press the green key () to select it.
  4. You should now reboot the terminal using the power key (). When the terminal restarts, it should connect to an automatically selected network.

Payments

Taking payments from cardholders.

4 answers

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Receipts

Taking payments from cardholders.

4 answers

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General

Software updates and terminal settings

4 answers

When you turn on your terminal, it will automatically check for available updates. If an update is available, a green downwards arrow () icon will be displayed in the top notification bar at the right hand side.

To manually check whether an update is available, press the up arrow () and select the "REMOTE UPDATE" option.

From the READY screen, press the up arrow () and select the "REMOTE UPDATE" option.

If an update is available, the terminal will begin downloading it. The screen will display the size of the update file, and a progress indicator.

After the file has been downloaded, the terminal will beep and the screen will show the message "Successful update. Please restart". Restart the terminal using the power key () to complete the update process.

With the terminal turned off, simultaneously press the the power key () and the down arrow key (). The screen will show a "SYSTEM MODE" menu. Use the arrow keys to navigate to the "INFO VERSION", which should already be highlighted, and press the green key () to select it.

Use the down arrow key () to scroll the information until you see the entry marked "OPA". Below this heading, you will see the entry "AP VER", alongside which a version number will be displayed, for example "1.3.0.3". This is the version number of the payment application running on your terminal.

To return the terminal to normal functionality, press the the power key () to turn off the terminal. You can then turn on the terminal as normal.

Battery drain is mostly caused by the terminal's on-screen display, and network interactions (e.g. transactions).

To reduce your battery usage, we recommend turning on power saving mode, which will cause the backlight of your terminal's display to turn off after a timeout period (the default timeout is 30 seconds).

To turn on power saving mode, use the following procedure:

  1. From the ready screen, press the up arrow () to show the user menu.
  2. Use the down arrow () to highlight the option "SETTINGS" and press the green key () to select it, then highlight the option "POWER SETTINGS" and press the green key () to select it.
  3. Highlight the option "POWER SAVING MODE" and press the green key () to select it.
  4. The screen may show the entry "Status: ON" (indicating that power saving mode is already enabled), or "Status: OFF" (indicating that power saving mode is disabled). Press the green key () to change this setting. You can also modify the timeout period from this screen.
  5. Use the red key to exit the menus and return to the ready screen.
  6. You do not need to reboot the terminal for this setting to take effect.

Can't find the answer you need?

Please contact our UK based support team. We're available 24/7 to to answer your calls. We endeavour to respond to all email enquiries within 24 hours, although at weekends and holidays this may take longer.