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Support: Network Selection

In this article, you will learn how to change the network selection mode of your terminal.

Introduction

Your terminal connects to mobile networks in order to process transactions and do other functions, such as download software updates. To achieve this, your terminal uses a specially configured SIM card, similar to the one in your mobile phone.

Your terminal is configured, by default, to connect automatically to the mobile network with the strongest and best quality signal. For example, if you're in an area with strong O2 coverage, but poor Vodafone coverage, your terminal will select the O2 network. This mode of operation is known as automatic network selection. We recommend that you use this mode as much as possible.

Occasionally, it can be helpful to temporarily configure your terminal to use manual network selection. For example, there may be a problem with one of the networks in your area. In this case, you can force your terminal to only connect to the network which you specify.

If the message "INIT FAILED" is displayed on your terminal's screen when you turn on your terminal, it is likely that the terminal is unable to connect to a mobile network. Manual network selection can often help to resolve this issue.

Enable manual network selection

Please note that this functionality is not available on older versions of our terminal software. Please contact support if you cannot follow these steps.

  1. Turn the terminal on using the power key ().
  2. When the screen shows the message "Connecting. Please wait or press 'X' to configure", press the red key ().
  3. The screen will now show the message "INIT FAILED". Press the up arrow () to show the user menu.
  4. Use the down arrow () to highlight the option "GSM NETWORK" and press the green key () to select it.
  5. Use the down arrow () to highlight the option "MODE: AUTOMATIC" and press the green key () to select it.
  6. The terminal will now search for the available mobile networks in your area. Use the arrow keys ( and ) to select an available network. We usually recommend O2 or Vodafone if available. Then press the green key () to confirm your selection.
  7. Once you have selected a network, the terminal will attempt to connect to it, and if successful, the message "Connection Succeeded" will be displayed on the screen. If the connection fails, please try another network.
  8. You can press the red key () to return to the user menu. You should now reboot the terminal using the power key (). When the terminal restarts, it should connect to your manually selected network.
  9. Please note that we recommend you should only use the manual network selection mode as a temporary solution. After a short period (we recommend one day), you should put your terminal back into automatic selection mode.

Enable automatic network selection

  1. From the "READY" screen, press the up arrow () to show the user menu.
  2. Use the down arrow () to highlight the option "GSM NETWORK" and press the green key () to select it.
  3. Use the down arrow () to highlight the option "MODE: MANUAL" and press the green key () to select it.
  4. You should now reboot the terminal using the power key (). When the terminal restarts, it should connect to an automatically selected network.

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